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NATIONAL CONFERENCE ON CULTURAL PROPERTY PROTECTION

CONTENT

SCHEDULE

PANEL: Museum Customer Service, Creating a Wow Experience

Speakers

Jeanne O'Toole

Moderator: Jeanne O'Toole

Director, Office of Protection Services, Smithsonian

James ("Jes") Stewart

James ("Jes") Stewart

Director of Operations & Human Resources, Nevada Museum of Art

Jason Heberlein

Jason Heberlein

The Broad

Sgt. Jeff Strong

Sgt. Jeff Strong

Directing Supervisor of Museum Security, BYU Museum of Art

Russell C. Collett

Russell C. Collett

Vice President of Operations at The Art Institute of Chicago

Location

Newseum

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