The principal role of a museum protection officer is to protect. However, most officers’ jobs entail a lot more than just monitoring a space to make sure everyone and everything stays safe. In many ways, an officer’s job and a visitor’s experience go hand-in-hand. This workshop will explore how to incorporate critical visitor services knowledge into a more holistic approach to security. Workshop participants will discuss ways to work collectively with curators, collections managers, docents, and others within the museum environment to more fully embed security into the overall visitor experience. Research has shown that educating officers can enhance their capability to function more as an ambassador for the museum, while still prioritizing the safety and security of visitors and affiliated staff.
Associate Director of Operations for the Department of Protection Services at The Art Institute of Chicago
Supervisory Management Specialist, Office of Protection Services at the Smithsonian Institution
Business Program Manager, Smithsonian's National Museum of American History