2024 Conference
SCHEDULE
Getty Security and Visitor Services Training Team: Supporting Team Success Through Onboarding and Refresher Training
11:00 a.m. – 12:00 p.m.
| Monday, Sept. 23, 2024 at The Getty CenterWe will explore the foundational tenets of “Educate, Equip and Empower” that our training curriculum and facilitation are built upon. We will explore how we develop and deliver onboarding and refresher training that serves and supports the success of our professional adult learners – the security and visitor services team. We will discuss our commitment to educating staff on the hard and soft skills necessary to succeed in their respective roles and the specific ways we build and facilitate that training. These include how we best equip our staff with the support, knowledge, resources, and tools to be purposeful, competent, and advance within their scope of responsibility, and how we empower our staff by providing classroom and digital environments, online and live activities, and demonstrations to cultivate mastery and confidence in their roles. Training is a “living” endeavor with no end. Using feedback tools, such as participant, supervisor, and manager feedback and retention measures, we are continuously reviewing our training for accuracy, effectiveness, relatability, and engagement, striving to evolve and employ the latest strategies and training modalities to continue to advance our team’s skills and their success.
