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Andrea Lowther

Acting Deputy Director for the Office of Audience Engagement and Deputy Director of Experience Design, National Museum of American History

Andrea Lowther joined the staff of the National Museum of American History (NMAH) in 1994.  

 In her role, Andrea helps to ensure implementation of daily programs and services for visitors, co-leading a team of 12 staff and 400 front-line volunteers. During her time at NMAH, she established the Museum’s first Department of Visitor Services, opened the Nina and Ivan Selin Welcome Center, introduced conversational interpretation training for docents, and oversaw the implementation of Visitor Experience Orientations for all new staff. Andrea serves as a member of the Smithsonian Visitor Services Advisory Committee, the Smithsonian’s COVID-19 Reopening Task Force, and on the D.C. Museum Visitation and Analytics Working Group.  

 She has a B.A. in English from Mount Holyoke College and an M.A. in American Studies from The George Washington University.  


12:00 to 12:10pm

Welcoming Remarks by Lonnie G. Bunch III, Secretary of the Smithsonian Lonnie G. Bunch III

12:10pm to 12:40pm

Communities of Collaboration – Similarities Far Outweigh the Differences Matthew S. Miller

12:05 to 1:00pm

Art Crimes Timothy S. Carpenter

12:55 to 1:30pm

Déjà vu Delta…Reopening Strategies 2.0 Douglas Beaver

1:15 to 2:10pm

Promoting Exhibit Access and Safety: A Collaborative Approach to Collections Care Sam Snell Jeffrey Hirsch Cali Martin

1:30 to 2:25pm

Social Unrest – The Insurrection, January 6, 2021 Robert J. Contee III Robert Glover Jeffery Carroll

2:25 to 2:55pm

Learning from Climate Change, from Hurricane Harvey to Winter Storm Uri Sheryl Kolasinski

2:40 to 3:20pm

A Hybrid Security Model for Equity in Visitor Experience Jamie Gibbons Austin Sharpe Nick Haddon

2:55 to 3:25pm

Surviving Civil Unrest Ramey J. Kyle

3:35 to 4:25pm

Year in Review Robert (Bob) Combs

3:35 to 3:55pm

Shifting the Focus: Emphasizing Safety in Customer Service Trainings During COVID-19 Vanessa Herndon Andrea Lowther Tiffany Spriggs

3:55 to 4:20pm

Back to School – University Campus Safety Alignments with Cultural Protection Andrew Flagel

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