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Rose Soldano

Director of Visitor Services, National Air and Space Museum, Smithsonian Institution

Rose Soldano is the Director of Visitor Services for the Smithsonian Institution’s National Air and Space Museum (NASM). She has dedicated more than 13 years to the Smithsonian, rising through the ranks over a career in the museum field to department director.

Rose first worked with Smithsonian Enterprises before transitioning to Visitor Services. She and her team manage and work closely with all public-facing volunteers at both NASM locations, overseeing the Welcome Centers, coordinating reserved tours and educational programming, and serving as the primary touchpoint between museum personnel and the public.

During the Covid-19 pandemic, Rose was a NASM representative on Smithsonian-wide Reopening Committees. She and her team stewarded the launch of virtual volunteering, making the program a Smithsonian-wide initiative which has gained interest both nationally and abroad. She also led timed-entry operations for the Udvar-Hazy Center alongside Visitor Services and Smithsonian Enterprises staff.

In 2021, Rose coordinated Institution-wide Conflict De-escalation and Bystander Intervention training sessions, collaborating with Right to Be, resulting in engagement with over 350 Smithsonian staff. In 2022, Rose gave remarks and served as program moderator during the Smithsonian’s Annual Volunteer Appreciation event with Secretary Lonnie G. Bunch III.

Prior to her professional career with the Smithsonian, Rose earned her bachelor’s degree from Hood College in Frederick, Maryland, spending part of her collegiate career studying Spanish and Art in Sevilla, Spain.


Day 2

Meet Your Moderators Nikkia Morgan Bertha Ellis Terrell Wilson

Day 1

Meet Your Moderators Alia Davis Ronald Gaskins Terrell Wilson

11 a.m. – 11:05 a.m.

Welcome Ron Cortez

11 a.m. – 11:05 a.m.

Welcome Mark Wallace

11:05 a.m. – 11:10 a.m.

Introduction by Lonnie G. Bunch III, Secretary of the Smithsonian Lonnie G. Bunch III

11:10 a.m. – 12:10 p.m.

The Museum: A Short History of Crisis and Resilience Samuel J. Redman

11:10 a.m. – 12:10 p.m.

The Fire at Notre Dame: A Chronicle of the Restoration Process Francesco Bandarin

12:25 p.m. – 1:10 p.m.

Preparedness and Response in Collections Emergencies (PRICE): The Smithsonian’s First Central Collections Emergency Response Team Melissa Miller Sam Snell

12:25 p.m. – 1:10 p.m.

Crime Deterrence and Forensic Traceable Liquids: Impacting Illicit Antiquities Trade Alesia Koush

1:10 p.m. – 1:55 p.m.

Vulnerability Assessment Results and Risk Management Resources Daniel (Dan) Genua Michael Stewart

1:25 p.m. – 2:10 p.m.

Locked Up With Art. How to Keep Your Visitors, Staff, and Collection Safe During a Lockdown Kim Covent Wesley De Smet

2:10 p.m. – 3:00 p.m.

Lightning Round: Innovative Physical Security and Staffing Techniques Kim Beck Yasmine Vatere Ana Muñoz Sonya Barron Kim Hoffman Dan Bailey Rose Soldano

2:10 p.m. – 2:55 p.m.

Working With a Barrier Model in Our Fight Against Art Crime Ibrahim Bulut Wesley De Smet

3:00 p.m. – 3:30 p.m.

Conservation and Exhibit of Stolen Willem de Kooning’s “Woman-Ochre” Olivia Miller Ulrich Birkmaier

3:10 p.m. – 4:10 p.m.

Art of the Guardians: Curator Discussion and Employee Panel Maureen Catbagan Lambert Fernando Ervin Hargett Sgt. Rosalind Hubbard Louisa Lam Emilie Lemakis Sgt. Will Palenscar Jevijoe Vitug

3:45 p.m. – 5:10 p.m.

Case Study: The MoMA Incident and Staff Wellness and Safety Michelle Reugebrink Amanda Jones Tunji Adeniji Danny Platt

4:25 p.m. – 5:10 p.m.

Year in Review Robert (Bob) Combs

5:10 p.m. – 5:15 p.m.

Closing Mark Wallace

5:15 p.m. – 5:45 p.m.

Virtual Networking

5:10 p.m. – 5:15 p.m.

Closing Mark Wallace

5:15 p.m. – 5:45 p.m.

Virtual Networking

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