District Manager Retail Operations, Smithsonian Enterprises
Tiffany joined the Smithsonian Enterprises team in 2013. In her role as District Manager, she directs day-to-day operations of the Smithsonian’s retail businesses, within the National Museum of Natural History, the National Museum of American History, the National Museum of African American History and Culture, the National Zoological Park, the Hirshhorn Museum and the Smithsonian Store at Reagan National Airport. Leading a team of up to 180 employees, she strives to ensure best in class guest service for museum visitors while contributing financially to the Institution by attaining profit objectives. Tiffany’s passion for training and engaging with staff has led her to revamp the onboarding process for the Retail Team and to implement a company-wide recognition program to acknowledge staff contributions to the business.
Tiffany holds a B.A. in Media Management from Temple University and a M.B.A. focused in Hospitality & Tourism from Strayer University.