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2021

Speakers

Tiffany Spriggs

District Manager Retail Operations, Smithsonian Enterprises

Tiffany joined the Smithsonian Enterprises team in 2013. In her role as District Manager, she directs day-to-day operations of the Smithsonian’s retail businesses, within the National Museum of Natural History, the National Museum of American History, the National Museum of African American History and Culture, the National Zoological Park, the Hirshhorn Museum and the Smithsonian Store at Reagan National Airport. Leading a team of up to 180 employees, she strives to ensure best in class guest service for museum visitors while contributing financially to the Institution by attaining profit objectives. Tiffany’s passion for training and engaging with staff has led her to revamp the onboarding process for the Retail Team and to implement a company-wide recognition program to acknowledge staff contributions to the business. 

 Tiffany holds a B.A. in Media Management from Temple University and a M.B.A. focused in Hospitality & Tourism from Strayer University.   

EVENTS

12:00 to 12:10pm

Welcoming Remarks by Lonnie G. Bunch III, Secretary of the Smithsonian Lonnie G. Bunch III

12:10pm to 12:40pm

Communities of Collaboration – Similarities Far Outweigh the Differences Matthew S. Miller

12:05 to 1:00pm

Art Crimes Timothy S. Carpenter

12:55 to 1:30pm

Déjà vu Delta…Reopening Strategies 2.0 Douglas Beaver

1:15 to 2:10pm

Promoting Exhibit Access and Safety: A Collaborative Approach to Collections Care Sam Snell Jeffrey Hirsch Cali Martin

1:30 to 2:25pm

Social Unrest – The Insurrection, January 6, 2021 Robert J. Contee III Robert Glover Jeffery Carroll

2:25 to 2:55pm

Learning from Climate Change, from Hurricane Harvey to Winter Storm Uri Sheryl Kolasinski

2:40 to 3:20pm

A Hybrid Security Model for Equity in Visitor Experience Jamie Gibbons Austin Sharpe Nick Haddon

2:55 to 3:25pm

Surviving Civil Unrest Ramey J. Kyle

3:35 to 4:25pm

Year in Review Robert (Bob) Combs

3:35 to 3:55pm

Shifting the Focus: Emphasizing Safety in Customer Service Trainings During COVID-19 Vanessa Herndon Andrea Lowther Tiffany Spriggs

3:55 to 4:20pm

Back to School – University Campus Safety Alignments with Cultural Protection Andrew Flagel

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