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2021

Speakers

Vanessa Herndon

Visitor Experience Manager, National Museum of American History

Vanessa Herndon has been with the National Museum of American History since 2019. She is passionate about encouraging collaboration among front-line teams and creating an inclusive and community building visitor experience. In her role, she develops visitor studies, presents customer service trainings for frontline staff, and manages the museum’s Information Desk and Museum Ambassador volunteer programs. She holds a Master’s in Museum Studies from George Washington University and a Bachelor’s in History from Morgan State University. 

EVENTS

12:00 to 12:10pm

Welcoming Remarks by Lonnie G. Bunch III, Secretary of the Smithsonian Lonnie G. Bunch III

12:10pm to 12:40pm

Communities of Collaboration – Similarities Far Outweigh the Differences Matthew S. Miller

12:05 to 1:00pm

Art Crimes Timothy S. Carpenter

12:55 to 1:30pm

Déjà vu Delta…Reopening Strategies 2.0 Douglas Beaver

1:15 to 2:10pm

Promoting Exhibit Access and Safety: A Collaborative Approach to Collections Care Sam Snell Jeffrey Hirsch Cali Martin

1:30 to 2:25pm

Social Unrest – The Insurrection, January 6, 2021 Robert J. Contee III Robert Glover Jeffery Carroll

2:25 to 2:55pm

Learning from Climate Change, from Hurricane Harvey to Winter Storm Uri Sheryl Kolasinski

2:40 to 3:20pm

A Hybrid Security Model for Equity in Visitor Experience Jamie Gibbons Austin Sharpe Nick Haddon

2:55 to 3:25pm

Surviving Civil Unrest Ramey J. Kyle

3:35 to 4:25pm

Year in Review Robert (Bob) Combs

3:35 to 3:55pm

Shifting the Focus: Emphasizing Safety in Customer Service Trainings During COVID-19 Vanessa Herndon Andrea Lowther Tiffany Spriggs

3:55 to 4:20pm

Back to School – University Campus Safety Alignments with Cultural Protection Andrew Flagel

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